Frequently asked questions.

Arrival and departure

When can I check in, and when do I have to check out? Check-in is from 3 pm, check-out by 10.30 am. Early check-in is possible for an extra charge, subject to availability, and a later departure up to 12 noon can be added for an extra charge.

How do I get in if I arrive late? Through the key safe. You receive the code by message before you arrive, and it works around the clock. In your apartment you will find a folder with everything you need for your first evening and first morning.

Where is the entrance? Not at the main gate, but on the side road to the left of it. From there, the drive leads into the park and up to your apartment. Full directions: Arrival.

How much is parking? Nothing. You park right in front of your apartment. The electric vehicle charging point in the courtyard is charged by consumption.

How far is it to Hanover, the airport and the exhibition grounds? Around 20 minutes to the city centre, 15 to 20 minutes to the airport and about 30 minutes to the exhibition grounds, all by car.

Food and drink

Is breakfast included in the price? Yes, in every rate, even for a single night. Breakfast is served daily from 7.30 to 10 am in the breakfast room.

Is there a restaurant in the house or in the village? No, neither in the house nor in the village of Schloss Ricklingen. We do not offer dinner. Every unit has its own kitchen, coffee, tea and cake are available all day in the lounge, and the nearest restaurants in Garbsen and at the Blauer See are a few minutes away by car. Our recommendations: Food and drink.

Are lactose-free, gluten-free or vegan products available? Yes, just let us know on arrival.

Is there a bar? Yes, in the lounge: an honesty bar, open around the clock. You note down what you take on a list, and it is settled when you check out.

Can I cook for myself? Yes. Every unit has a kitchen or kitchenette with a hob, fridge and crockery.

The house

What is the minimum age for staying with you? Bookings can be made by guests aged 18 and over. Accompanying guests are welcome from the age of 12. The Schlossresidenz is not a house for families with young children.

Are pets allowed? No, pets are not allowed.

Is there air conditioning? No. The units beneath the roof can get warm on hot days; we are happy to put a fan in your apartment.

Is there an accessible apartment? Yes, apartment 01 Diamantfasan. Please give us a quick call before you book, and we will go through the details with you directly.

How quiet is it? Quiet hours run from 9 pm to 6 am, and the grounds are large enough that nobody hears their neighbours. Smoking is permitted outdoors only, in the marked areas.

Is there Wi-Fi? Yes, free of charge throughout the house.

Sauna, sport and park

When is the sauna open? Around the clock. You switch it on yourself; it needs a short time to heat up.

How much does it cost to use the sauna, fitness room and tennis court? Nothing. The sauna, fitness room, tennis court, the Grillkota by reservation and the bicycles are free for all guests.

Can I swim in the pond? Yes, in the natural swimming pond in front of the apartments. It is a natural body of water and is not supervised, and the stones at the entry point can be slippery. Swimming is at your own risk.

Which animals live on the estate? Hens, geese, white and black swans, alpacas, bees, and the hosts' dogs and cats. The animal enclosures are at least three hundred metres from the apartments.

Booking and payment

How and when do I pay? The stay is paid in full at the time of booking, by credit card, PayPal or other common payment methods.

What are the cancellation terms? You will see the cancellation terms for your rate in the booking system before you complete your booking. They are also set out in our terms and conditions.

Can three of us come? In some units, yes. The third guest costs €70 per night, including breakfast, regardless of age. Drop us a line and we will tell you which unit suits.

Is it cheaper to book direct? Booking directly with the house gets you the best price we can offer, and you deal with us rather than with a platform.

Can I stay longer, for weeks or months? Yes. Every unit has its own kitchen, and for longer stays we agree the price with you personally: Long stay.

Do you offer vouchers? Yes, for an amount or for a particular stay: Vouchers.

Can several units be booked for a celebration? For family celebrations or a get-together with colleagues, several or all available units can be booked together on request. Tell us what you have in mind: Contact.